Website Policies
Terms & Conditions
Effective Date: 11/13/2026
These terms apply to www.hanselhillfarm.com, operated by [legal operator] under the name Hansel Hill Farm. Questions can be sent to hanselhillov@gmail.com.
Reservations and Purchases
An adult must make bookings and submit registration details for any child in their care. Before making a reservation or purchase, please review the farm location, date, arrival time, participant age requirements, what's included and any supervision rules.
Your confirmation will include your reservation or purchase details. Please keep it so we can locate your booking if you contact us.
Changes, Cancellations and Refunds
The cancellation and refund terms displayed for your specific booking or purchase before payment apply to that transaction.
To request a change or cancellation, contact hanselhillov@gmail.com with your confirmation number, booking name and requested change. We will confirm whether a refund, transfer or reschedule is available under the applicable policy.
If Hansel Hill Farm cancels or changes an activity or schedule, we will use the contact information provided with your booking to explain your options.
Visits and Activities
Hansel Hill Farm is a working farm. Visitors must follow posted signs and staff instructions.
Adults accompanying children are responsible for supervising them during family visits and caregiver-attended activities. Separate registration and pickup rules apply to programs that expressly offer drop-off.
We reserve the right to pause, modify or close an activity when conditions make it unsafe.
Website Use
Use this website and its forms lawfully, provide accurate information and respect the privacy of other visitors.
This website may link to external booking, payment or other services, which may have their own terms and privacy notices.
Changes to these terms apply prospectively from the posted effective date. Your statutory consumer rights remain available.
Privacy Policy
Effective Date: 11/13/2026
This policy covers www.hanselhillfarm.com, operated by [legal operator]. For privacy questions or requests, contact hanselhillov@gmail.com.
Information We Collect
When you contact us, make a booking, shop or sign up for updates, we may receive your contact details, messages, order or booking details and communication preferences.
For youth programs, a parent or guardian may provide participant details and emergency, allergy or accommodation information through the designated registration process when needed for participation and safety. Please use that process for sensitive details.
How We Use Information
We use information to:
Respond to questions and inquiries.
Manage bookings and purchases.
Communicate schedule changes and important updates.
Administer programs and activities.
Respond to safety needs.
Maintain business and transaction records.
If you subscribe to marketing emails, you can unsubscribe using the link included in the email. We may still send messages necessary for your booking or purchase.
Service Providers and Disclosures
We use professional vendors for services such as website hosting, bookings, payment processing and communications.
These providers may process information as needed to perform their services.
We may disclose relevant information when required by law or to respond to a safety emergency.
Cookies and Similar Tools
Our website may use cookies and similar technologies to help the site function properly, remember visitor preferences and understand how visitors interact with our website.
Some cookies may be provided by third-party services, such as Squarespace or Google analytics, embedded content or booking tools. These services may collect information about your visit in accordance with their own privacy policies.
You can adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect how parts of the website function.
Children's Information and Photos
Our online booking and contact forms are intended for adults. If you believe a child submitted personal information directly through the website, contact us so we can review it.
We request separate permission before using identifiable photos or videos of children for farm marketing.
Retention and Privacy Requests
We retain information as needed for the purposes described in this policy, including recordkeeping, safety and legal obligations.
Contact hanselhillov@gmail.com to request access, correction or deletion of your information or to ask about applicable privacy rights. We may verify your identity before responding.
Visiting Hansel Hill Farm
You'll be visiting a working farm. Please keep the following in mind before your visit:
Expect uneven ground, mud and changing weather.
Stay in designated visitor areas.
Enter animal enclosures, use equipment or board a ride only with staff permission.
Feed animals only when staff provide or approve the feed.
Wash hands with soap and water after animal contact and before eating.
Contact us before your visit for current access conditions or to discuss accommodations.
Location and Parking
Hansel Hill Farm is located in Millersville.
Please follow the arrival and parking instructions provided for your specific event. Keep driveways and emergency access clear.
For birthday parties and private groups, follow your booking confirmation for unloading and parking instructions.
Cancellations and Weather
Birthday Parties
For customer cancellations of birthday parties, the following refund schedule applies:
30 or more days before the party: 100% refund.
14–29 days before the party: 50% refund.
5–13 days before the party: 25% refund.
4 days or fewer before the party: No refund.
Most birthday parties will take place in ordinary rain.
If severe weather makes the farm unsafe, we will work with you to reschedule or issue a full refund. If the booking party and Hansel Hill Farm mutually agree to cancel because of significant weather, a full refund applies.
A preferred rain date may be requested when booking and is subject to availability.
Tickets, Classes, Youth Programs and Market Orders
Cancellation and refund terms will be displayed on the specific event, class, youth program or market order listing before purchase.
If Hansel Hill Farm changes or cancels an activity or pickup, we will contact the purchaser using the information provided with the order and explain the available options.
Required Booking Acknowledgment
I have read and agree to the Terms & Conditions and the cancellation and refund policy for this booking or purchase.
Optional Marketing Photo Permission
I give Hansel Hill Farm permission to use identifiable photos or video of me or the child I am authorized to represent for [approved channels and uses].
I can contact hanselhillov@gmail.com about withdrawing permission for future use. My choice does not affect participation.